• US Schools District RFP

    Client: Commercial Food Vendor

    Sector: Local Government - Unified School District

    Output: Detailed Answer Plans
    Solution development support and articulation
    Full graphic design

    Need

    Our client was competing to provide customer support services to
    a first-time outsourcer who was growing rapidly with sales reaching $225m. Having no prior relationship with the company, our client needed an in-depth analysis of their needs quickly.

    Solution

    We researched the company to understand their in-house customer support services and key decision-makers. We analyzed the company’s business strategy, marketing, and external reviews to establish their key pain points and priorities.

    Impact

    As a result of our analysis, the client was able to develop a major technology differentiator that addressed the customer’s immediate pain points.

  • UK Rail Bid

    Client: Infrastructure contractor

    Sector: Transport

    Output: Detailed Answer Plans

    Need

    This major rail bid required highly detailed method statements. The client needed help from an experienced rail team who could align their offering with the customer’s requirements, and maximize their scoring against the evaluation criteria

    Solution

    We facilitated answer-planning workshops with the team and held one-to-one author surgeries to produce detailed answer plans for 30+ responses.

    Impact

    A high-scoring win. Approximately 80% of responses were scored as either ‘excellent’ or ‘very good’, with the remainder being classified as ‘good’.