• Need This was our client’s first mega RFP for a global gaming giant looking for next-level gamer CX support. The client did not have the in-house resources to handle a bid of this magnitude and needed external bid leadership and day-to-day management. Solution To lead the RFP, we assigned a dedicated Bid Manager to our [...]

  • Need With multiple bids on the go, the client needed an external team they could trust to develop and submit their bid. Solution We provided a dedicated bid lead supported by a three-person team. We were responsible for the end-to-end bid process, including setting up bid processes and controls, leading daily scrum calls, managing each [...]

  • Need Our client was competing to provide customer support services to a first-time outsourcer who was growing rapidly with sales reaching $225m. Having no prior relationship with the company, our client needed an in-depth analysis of their needs quickly. Solution We researched the company to understand their in-house customer support services and key decision-makers. We [...]

  • Need A defence contractor pursuing a £600 million military contract needed to analyze its competitors and how they posed a threat. Solution We analysed the competitor landscape,conducted a deep dive into eight competitors and prioritised the threat each competitor poses. As part of our research, we conducted a similar profile of our client to gain [...]

  • Need The client wanted a bid brand that was bold and dynamic and that stood them apart from the rest of the BPOs Solution ShineX was retained as the bid manager for this complex bid and proposed a strong creative route for the client. We produced a bid brand strategy based on “Values” – driving [...]

  • Need The client needed a bid brand that would reflect their ambition to sustainably develop a major housing regeneration scheme. Solution Our team researched the prospect – a brand at the forefront of technology and entertainment streaming services- to understand their values, customers, and messaging. We produced the bid brand strategy and design language focused [...]

  • Need Our client was competing to provide customer support services to a first-time outsourcer who was growing rapidly with sales reaching $225m. Having no prior relationship with the company, our client needed an in-depth analysis of their needs quickly. Solution We researched the company to understand their in-house customer support services and key decision-makers. We [...]

  • Need This major rail bid required highly detailed method statements. The client needed help from an experienced rail team who could align their offering with the customer’s requirements, and maximize their scoring against the evaluation criteria Solution We facilitated answer-planning workshops with the team and held one-to-one author surgeries to produce detailed answer plans for [...]