Need

This was our client’s first mega RFP for a global gaming giant looking for next-level gamer CX support. The client did not have the in-house resources to handle a bid of this magnitude and needed external bid leadership and day-to-day management.

Solution

To lead the RFP, we assigned a dedicated Bid Manager to our client. Our responsibilities included setting up bid controls, assigning and managing deliverables, peer reviews and quality control, and delivering the final upload.

Impact

Our client won a major line of business with this customer as a result of the RFP submitted.