This was our client’s first mega RFP for a global gaming giant looking for next-level gamer CX support. The client did not have the in-house resources to handle a bid of this magnitude and needed external bid leadership and day-to-day management.
To lead the RFP, we assigned a dedicated Bid Manager to our client. Our responsibilities included setting up bid controls, assigning and managing deliverables, peer reviews and quality control, and delivering the final upload.
Our client won a major line of business with this customer as a result of the RFP submitted.